Return & Refund Policy

Velzux Return & Refund Policy

Returns & Refunds

Welcome to Velzux, If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Damaged or Incorrect Items: If you receive a damaged product or the wrong item, please contact us through our website's 'Contact Us' section or via our support email at {support@velzux.com} within 48 hours of delivery. We will arrange a replacement for you immediately at no extra cost.

3. Refund Process: Once we receive your item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Change of Mind: We do not accept returns or refunds for a "Change of Mind" or personal preference. Please ensure you select the correct size and style before completing your purchase.

5. How to Start a Return: To start a return or if you have any questions, please contact us through our website's 'Contact Us' section or via our support email at {support@velzux.com}. We respond within 24 hours to assist you.